Get in Touch with Aurora Spins Casino

At Aurora Spins Casino, we are committed to providing every player with a smooth and enjoyable experience. Whether you have a question about your account, a payment query, or simply need help finding your next favourite game, our dedicated support team is here to help around the clock.

24/7 Customer Support

Our support team is available 24 hours a day, 7 days a week, so you can reach us at any time that suits you. Aurora Spins Casino is operated by Aurora Gaming Group Ltd and is fully licensed and regulated by the UK Gambling Commission (Account Number: 000-067890-R-789012-003), meaning you can contact us with complete confidence that your query will be handled professionally and in accordance with UK regulatory standards.

Ways to Contact Us

• Live Chat: The fastest way to reach us. Click the live chat icon available on any page of the site to connect with a support agent instantly, any time of day or night.
• Email: For less urgent enquiries or if you need to send documentation, you can reach our support team by email. We aim to respond to all email queries within 24 hours.

What Can We Help You With?

Our team is trained to assist with a wide range of topics, including but not limited to:

• Account registration and verification
• Deposits and withdrawals (minimum deposit and withdrawal: £10)
• Payment methods including Visa Debit, Mastercard Debit, PayPal, Apple Pay, Google Pay, Trustly, and Paysafecard
• Withdrawal processing times (up to 12 hours for e-wallets; 1 to 3 business days for cards and bank transfer)
• Bonus terms and wagering requirements
• Technical issues on desktop or mobile
• Responsible gambling tools and self-exclusion requests
• Loyalty Club and daily free spins wheel queries

Responsible Gambling

Aurora Spins Casino takes responsible gambling seriously. If you feel that your gambling is no longer enjoyable or is causing you concern, please contact our support team immediately so we can discuss the tools available to you, including deposit limits, cooling-off periods, and self-exclusion. You can also seek free, confidential advice at BeGambleAware.org.

Restricted Territories

Please note that Aurora Spins Casino does not accept players from the United States, France, or Spain. If you are contacting us from one of these territories, we are unfortunately unable to open an account for you.

Complaints Procedure

If you are not satisfied with the resolution provided by our support team, you have the right to escalate your complaint. As a UK Gambling Commission licensee, Aurora Spins Casino is required to provide access to an approved Alternative Dispute Resolution (ADR) service. Full details of our complaints procedure are available in our Terms and Conditions.

Company Information

18+. Please gamble responsibly. Aurora Spins Casino is licensed and regulated by the UK Gambling Commission. BeGambleAware.org.